It is always interesting to see how companies change once they have implemented a quality management system. This is true for companies that may already have implemented some elements of quality management systems as well as those companies that may be introducing the concept for the first time.
For most small to large sized companies, using the International Quality Certification ISO certification service isn’t necessarily seen as a way to improve the company from within, rather it is seen as a way to improve the end product that the company produces. The business is often motivated to go through ISO certification to improve their opportunities in the market by becoming recognized for their certification, but there are more important changes in the works that are really the driving factors in maintaining certification.
The Whole Picture
One of the unique things about using our ISO certification service is that it isn’t just the management or just the processes that go through certification. Through ISO 9001 certification, the entire organization including the equipment, processes, facilities, staff, training, management, and operations all go through the process.
What this creates is a unified, clearly articulated and well-understood set of expectations, measurable outcomes, and best practice processes. Inefficiencies in all areas of the company are eliminated, and more efficient, effective and quality processes and components are brought in.
Through the ISO 9001 certification, there is also a change in the workplace with regards to the human capital in your business. Management and employees work together through the QMS process, which include clearly defining job roles and responsibilities, setting measurable objectives and metrics, and also in developing ways to provide feedback to the entire organization in a consistent and effective way.
When everyone understands what is going on, and why things are being changed to improve quality, efficiency, and productivity, this positive change is much less stressful. Since everyone understands the reasons behind the change and can see the effectiveness of the change, there is a more cohesive and unified relationship between employees, management, and upper executives.
Improving the Bottom Line
With the use of our ISO certification by an experienced registrar and working through the process, audits will continue to provide constructive feedback to assist your company to continue to make improvements in efficiency.
When companies increase efficiency through QMS, they increase productivity, increase sales and increase employee participation. However, they also decrease waste, decrease defective products, and decrease customer complaints, which all works together to boost profitability over the short and long term.